Please note we are continuing to process online orders as normal and our Customer Experience team remains available to help you.
MAILING ADDRESS: 101 - 3001 Wayburne Drive, Burnaby, BC, Canada V5G 4W3
Hello and thank you for your message. One of our Consumer Educators will get back to you within 1-2 business days. If you would like to speak with someone directly please call +1 (866) 839-8863 – our hours are Monday-Friday 7am-5pm PT.
Can I give Vega® plant-based protein shakes to my children?
We recommend speaking to your pediatrician first to determine if a particular Vega® product is right for your kids.
You might wonder why we recommend that. Just like your kids or teens need different sized shoes than you, there’s no one-size-fits-all recommendation for nutrients, and kids have different nutrition needs based on their age.
At the end of the day, you know what’s best for your child and in working with your pediatrician and/or pediatric dietitian you can create a plan to meet their nutrient needs.
I don’t have a scoop, how much should I use?
Between 3-4 Tbsp, depending on product and flavor. 10.5 grams of protein powder is approximately 1 Tbsp. Please refer to your tub for the serving size in grams to determine the approximate amount of Tbsp per serving.
Can Vega One® help me lose weight?
We love this question because we get to talk about nutrient density (AKA the amount of nutrients compared to calories). Vega One® All-in-One Shake is a nutrient dense food, so you can use it any way that you would use a food. If you’re trying to lose weight, please consult your health care practitioner to know what’s right for you.
Do you have any stevia-free products?
We choose stevia because we think it’s the best available no calorie sweetener. But we know it’s not for everyone so based on feedback from Vega fans like you we’re happy to announce that we now offer Plain Unsweetened Vega One® Organic, Vega® Protein & Greens and Vega® Protein Smoothie, which are all stevia-free. For a full list of stevia-free Vega products, click here.
Is my product expired?
If you’re wondering – is my product expired? Is this date March or May? We’re here to help with all you need to decode your product expiration (best by) date.
Vega® product expiration dates are listed in the following format:
And each month is given the following 2 letter abbreviation:
For example, your box of Vega® Protein Snack Bars has a BB (best by) date of 03/NO/2019 that means you can enjoy these bars up to their expiry of Nov 3 2019.
How much caffeine in Vega® products?
Can Vega One® be used as a meal replacement?
Vega One® is a food—so you can enjoy it anytime you would eat other foods you love—meals, snacks or anywhere in between. Check the Nutrition Facts Panel to ensure that it has the amounts of macro and micronutrients that you are looking for.
Can I use expired product?
We have a robust Quality Assurance program that methodically tests our products up to the expiry date. We do not recommend using expired products.
Can I use Vega® with a nut allergy?
Vega® plant-based protein powders do not use nuts as ingredients, however they are not produced in a certified nut-free facility. For that reason we cannot make the claim that our nutritional shakes are nut free. Speak to your health care practitioner if you have a nut (or other) allergy before using Vega® products.
Why do the instructions say mix with a non-dairy beverage? Can I mix it with milk?Being a plant-based company, we recommend non-dairy beverages such as almond, hemp, coconut, or rice milk (to name a few) with all of our products, but by no means is this the end all, be all. If you like dairy, go for it!
What happens if I blend my silica pack?If you are concerned about a blended silica pack, please call your doctor. While we're sure this made your smoothie extra thick, there’s nothing to be concerned about. The silica-based desiccant packet in Vega® products is non-toxic. While not recommended to eat, no adverse reactions are expected if the desiccant is accidentally swallowed. Silica is a naturally-occurring mineral that is processed into a silica packet. Since it is a moisture-absorbing substance, if you drank most of your smoothie before you discovered you blended the silica pack into it, drink an additional amount of water throughout the day to help you stay hydrated.
Can I take Vega® products if I am pregnant or breastfeeding?
Your nutritional needs are unique when you are pregnant or breastfeeding so we recommend you check with your healthcare practitioner on whether or not you personally should use any Vega® while pregnant or breastfeeding. Your doctor has the full scope of your overall health and wellness goals so they will be a better judge in determining whether this is a time when you should be introducing a new food or supplement into your routine or continuing with your current intake.
Are Vega® products organic?
If a product such as Vega One® Organic All in One Nutrition Shake is certified organic you will see USDA Organic (for products sold in the US) and Canada Organic (for products sold in Canada) on the label. When you check out the ingredient panel of our labels, you’ll see “organic” in front of the specific ingredients that are certified organic.
How do you ensure my credit card information is safe?Keeping your information safe is our top priority. MyVega.com is compliant with the Payment Card Industry Data Security Standard (PCI DSS). This 6-letter acronym is a set of standards and guidelines to keep your information safe and reduce credit card fraud. There are 12 requirements for compliance, that ensure we’re using secure servers, protect your data, regularly monitor networks, and undergo annual on-site assessments. We maintain compliance with PCI DSS to ensure MyVega.com is a secure, safe place to shop. If you’d like to learn more about PCI DSS, start here.
Can I use more than one promo code?The code you were provided is good for one-time use only and is not able to be used in conjunction with any other offers.
Why can’t I checkout?What’s the catch? It’s actually the cache! The cache is your browser’s history stored by the Internet. This is stored to help your web experience run smooth(ie). So, if you’ve visited a site more than once your computer can save time by not having to download the same files twice. How does this affect my visit on myvega.com? Sometimes the cache can interfere with your checkout process by collecting old information. If that’s the case, then a little refresher needs to take place. Think of it like a spring cleaning for your data. Please check with your browser for instructions on clearing your cache or contact us. We'd be happy to walk you through the steps to checkout success!
What type of payment do you accept?We accept the following methods of payment: Visa, Mastercard, and American Express. We do not accept Paypal or Visa Debit Cards at this time. Orders are subject to review. Your purchase from Vega will show on your Credit Card statement as Sequel Naturals Inc.
I missed last sale by a day, is it still possible to use the Promo Code?Vega online promotions are made available during specific dates communicated through our email newsletter, social media, and notifications right here on MyVega.com. After the promotion end date the Promo code expires and cannot be used. Get notifications on specials available through the Vega Store by subscribing to Vega at the bottom of this page!
Can I change or cancel my order?Orders are processed and shipped as soon as possible so please contact us immediately after placing your order if you have changed your mind. While we cannot change orders once they are placed, if we can catch your order before it goes to our warehouse we may be able to cancel it.
How do I use my promo code?You can apply your promo code in your shopping cart where the box asks for your ‘Discount Code’. Enter it in the box and click apply.
Does Vega ship Internationally?At this time we ship to the USA and Canada only. We don't offer international shipping.
What happens if a product is out of stock?
If a product is currently out of stock you will not be able to place it in your cart. If a product becomes out of stock after you place your order, you will not be charged for the product, and it will not ship to you once it is back in stock. If you want to find out if an item is back in stock, email us at email@example.com
How do I get free shipping?Receive FREE shipping with standard orders of $50 or more (after discounts). See Details.
What courier do you use?
We ship via FedEX.
How can I track my order?Once your order is shipped from our warehouse, we will email you with a shipping confirmation and tracking number link which you can follow. Alternatively, you can track your shipment from your account, just login to view.
Do you ship to PO boxes or military addresses?At this time we are unable to ship any PO boxes or APO/FPO/DPO addresses.
My item arrived damaged, what do I do?Please fill out the contact form or email firstname.lastname@example.org with your name, phone number and order confirmation number and we’d be happy to see how we can best assist.